Peace of Mind Warranty
Alltrac 4WD supplies a huge range of services and we want you to be 100% satisfied. The parts and lubricants we use must do the job and be free of defects. They should have the high level of quality and durability that you expect.
If the vehicle is used for private recreational use and within 12 months or 20,000km the service or repair does not perform the way it should we will, at our discretion, refund your money or repair the job.
This 12 month / 20,000km period applies to parts and labour provided that, both the parts and labour were supplied by Alltrac 4WD.
In addition to this Alltrac 4WD warrant the quality of labour to repair or service your vehicle for the life of the vehicle provided that you remain the owner of the vehicle.
If you supplied the parts we can only warrant the quality of our labour and repairs. In this instance if a part fails you would have to resort to your supplier of the parts for satisfaction.
We are only able to accumulate reliable data regarding long term durability and suitability of parts and repairs on standard unmodified motor vehicles. Therefore we are unable to warrant any failures that are a result of non standard modifications to your vehicle performed by us or anybody else. We will however do our best to ensure that you do get the best advice and remedies available.
Obviously this warranty does not cover normal wear and tear, accidental or malicious damage or lack of maintenance.
Where a product that has been fully designed, engineered, tested and proven to be of suitable quality by ourselves or a supplier is not available, we may at our discretion manufacture, fabricate or modify something to achieve the result and performance which you seek.
In this instance unless you are prepared to pay for these enormous design costs, neither we nor you are able to say how long the job is going to last. For these jobs we are only able to warrant our workmanship quality not the quality of the design.
We want you to have hassle free travelling.
If you are away from home Alltrac 4WD may at it’s discretion authorise another repairer to rectify any problems. No repairs are to be undertaken without our prior consent. Any parts replaced must be returned to us. The repairer may require you to pay for the repairs at the time for us to refund to you at a later date. Any payment is subject to our final inspection of the vehicle and faulty parts.
Where warranty is doubtful or requires approval/inspection by the manufacturer we may supply replacement goods to you, for which you must pay. When and if the claim is approved we will then credit or refund the cost to you minus any costs, such as freight, that may apply.
Don’t forget – We do our best to maintain telephone contact 24 hours a day 365 days of the year. – If you experience problems simply call 08 8234 6877